1. When Refunds Are Issued
Refunds are issued in the following situations:
-
Order cancelled before dispatch
-
Item returned within the allowed timeframe
-
Item received damaged or defective
-
Item not delivered within 30 business days (subject to investigation)
2. Method of Refund
Refunds are processed via the original payment method. Please allow up to 10 business days for the refund to appear in your account.
3. Partial Refunds
In cases of:
-
Returned items not in original condition
-
Incomplete returns (e.g. missing tags or packaging)
We may issue a partial refund at our discretion.
4. Non-Refundable Items
-
Gift cards
-
Perishable or intimate goods
-
Final sale or clearance items (if stated at checkout)
5. Contact
For refund requests or questions, please email us at [Insert Contact Email].
