1. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods for any reason.
2. Eligibility for Returns
To be eligible for a return or exchange:
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The item must be unworn, unused, and in original condition with tags attached
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The return must be requested within 14 calendar days of delivery
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Items such as underwear, swimwear, or personalised goods are non-returnable unless faulty
3. How to Initiate a Return
To request a return, email us at [Insert Email] with the following:
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Order number
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Reason for return
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Photo of the item (if faulty/damaged)
We will provide return instructions and the return address. Do not return items without prior confirmation.
4. Return Shipping Costs
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If returning due to change of mind, the customer is responsible for return shipping costs.
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If the item is faulty, damaged, or incorrect, we will bear the cost or offer reimbursement.
5. Exchanges
We do not currently offer direct exchanges. If you wish to exchange, please return the item for a refund and place a new order.
